All our products are 100% natural and handmade and are refrigerated.
• For hygiene reasons, no product exchanges or returns are made.
• In case of our mistake, we fully refund the money corresponding to the value of the order and shipping costs.
• In case of any defect (if the product has been damaged or broken in the package during shipment), replacement is made only if we are informed on the day of receipt and after sending photos of the damaged product to firstname.lastname@example.org. No replacement is possible beyond this time.
** The cost of returning the product or products to our headquarters is borne exclusively by the customer / buyer, when it is not a damaged product.